SINGAPORE, Oct. 14, 2025 /PRNewswire/ — Toku, Asia Pacific’s leading enterprise-focused, AI-powered 360° customer experience (CX) platform, today announced the establishment of its new branch in Taiwan, strengthening its infrastructure to support multinational enterprises operating across APAC.
This strategic investment ensures full compliance with Taiwan’s evolving regulatory landscape while delivering the operational excellence that regional and global customers require.
"Enterprises trust us with mission-critical customer engagement services across multiple markets, and Taiwan represents a vital piece of that regional puzzle," said Thomas Laboulle, Founder and CEO of Toku. "This investment ensures we maintain full regulatory compliance while building the local partnerships needed to deliver excellence in every market. It’s this commitment to being present and compliant wherever our customers operate that defines Toku as a true APAC partner, capable of navigating complexity at scale."
The new branch creates a foundation for enhanced service delivery, enabling Toku to build strategic partnerships with local system integrators and channel partners to establish a network of certified expertise across Taiwan. This approach will enable rapid market responsiveness while cultivating an ecosystem of local partners who can deliver implementation, support, and maintenance services with deep market knowledge. The expansion follows strategic investments in Malaysia, Vietnam, Hong Kong, and South Korea, further advancing Toku’s comprehensive APAC footprint.
About Toku
Headquartered in Singapore, Toku empowers enterprises to elevate customer experiences with innovative, cloud-based communications and engagement solutions. Leveraging its expertise in the APAC region and an expanding global reach, Toku’s modular 360° CX platform features an Integrated Contact Centre, Programmable APIs, and Generative AI capabilities, including transcription, summarisation, conversation analytics, and virtual agents. Designed to integrate seamlessly with customer data and business processes, Toku’s solutions streamline interactions and drive scalable growth. Trusted by leading brands, Toku helps organisations achieve optimised outcomes and deepen customer relationships.
For more information, visit toku.co
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