OpenTable Launches Gen-Al Powered Concierge to Arm Diners with Instant Insights for its 60,000+ Global Restaurants - Thailand PR News - [Banking](https://thailandbusinessnews.net/category/banking/) - [Companies](https://thailandbusinessnews.net/category/companies/) - [Economy](https://thailandbusinessnews.net/category/economy/) - [Press Releases](https://thailandbusinessnews.net/category/press-release/) - [PR Newswire](https://thailandbusinessnews.net/pr-newswire-updates/) - [Tech](https://thailandbusinessnews.net/category/tech/) - [Tourism](https://thailandbusinessnews.net/category/tourism/) - [Press Release](https://thailandbusinessnews.net/category/press-release/) # OpenTable Launches Gen-Al Powered Concierge to Arm Diners with Instant Insights for its 60,000+ Global Restaurants ##### Up next ![Chinese and American youth deepen mutual understanding through cultural exploration in Xiamen](https://i0.wp.com/r2.thailandbusinessnews.net/2025/08/Participants_U_S_Youth_Ambassadors_Xiamen_program_a_group_photo.jpg?resize=200%2C110&ssl=1 "Chinese and American youth deepen mutual understanding through cultural exploration in Xiamen") [](https://thailandbusinessnews.net/press-release/chinese-and-american-youth-deepen-mutual-understanding-through-cultural-exploration-in-xiamen/) ###### [Chinese and American youth deepen mutual understanding through cultural exploration in Xiamen](https://thailandbusinessnews.net/press-release/chinese-and-american-youth-deepen-mutual-understanding-through-cultural-exploration-in-xiamen/) Published on 01 August 2025 ##### Author ##### [ CISION PRNewswire ](https://thailandbusinessnews.net/author/cision/) ##### Tags - [PRNewswire](https://thailandbusinessnews.net/tag/prnewswire/) New Feature Powers Dining Discovery, Bringing Restaurant Research Into the Booking Process SYDNEY, Aug. 1, 2025 /PRNewswire/ — OpenTable, a global leader in restaurant tech, has debuted ‘Concierge’, a generative Al-powered assistant designed to give diners instant insights into more than 60,000 restaurants on its network. The launch deepens OpenTable’s continued investment in Al to support restaurants and diners. From helping diners figure out how to get to a restaurant, to suggesting what to order and offering a sense of what to expect from the overall experience – including guidance for dietary preferences or restrictions – Concierge works like a helpful, in-the-know friend who’s done all the homework. The assistant is embedded within each restaurant profile, and in the future, will be able to book reservations on behalf of a diner. Concierge helps solve a real need for diners and restaurants alike. With just a few prompts, diners can move from uncertainty to confident decision-making, which for restaurants means a better chance of capturing the booking. According to new consumer research conducted by OpenTable\*: 55% of Australians research a restaurant before booking, and those who do spend around 18 minutes doing so. That’s lost time in their days that they can’t get back. 27% of Australians have decided not to book a restaurant because they couldn’t find enough information online, while 13% decided not to book because they couldn’t find the details they needed online and didn’t want to call or email the restaurant. That’s revenue lost to the restaurant. Diners look to contact restaurants for more information on opening hours (52%), to know more about menu items (42%) and to find out the address (20%). Answering these questions easily via Concierge, in the same place where booking happens, frees up time for both diners and restaurants. "Today’s diners are extremely savvy, and oftentimes they want to know exactly what to order and whether specific needs can be met before they ever step through the door. Concierge makes that effortless." said Sagar Mehta, CTO of OpenTable. "For restaurants, this helps convert browsers into bookers, and can alleviate the amount of time spent fielding questions that diners can now answer on their own." Concierge is powered by OpenTable’s comprehensive restaurant data from menus, reviews, and descriptions, plus even more insights from integrations with Perplexity and OpenAI APIs. The launch of Concierge underscores OpenTable’s deepened commitment to Al-powered innovation through strategic partnerships, integrations, and proprietary tools. These include integrations and collaborations with OpenAl for its Operator research preview and enhance customer service for both restaurants and diners. "For restaurants, OpenTable’s commitment to Al helps fill seats and drive meaningful efficiencies for routine tasks; for diners, Al meets them where they are, whether researching or booking, and can make the overall experience much more frictionless," Mehta concludes. Survey Methodology\*An online survey was conducted by PureSpectrum among 1,500 Australian consumers. Minimum quotas have been applied to major cities. Fieldwork took place between 12 May – 16 May 2025. Data has been collected adhering to MRS (Market Research Society) and ESOMAR guidelines to ensure ethical and accurate data collection. About OpenTable[OpenTable](http://www.opentable.com.au/), a global leader in restaurant tech and part of [Booking Holdings, Inc](https://c212.net/c/link/?t=0&l=en&o=4212339-1&h=1615878098&u=https%3A%2F%2Fwww.bookingholdings.com%2F&a=Booking+Holdings%2C+Inc)[.](https://c212.net/c/link/?t=0&l=en&o=4212339-1&h=967512519&u=https%3A%2F%2Fwww.bookingholdings.com%2F&a=.) (NASDAQ: [BKNG](https://www.prnewswire.com/news-releases/introducing-opentable-icons-a-new-destination--designation-for-the-best-of-the-best-restaurants-302198177.html#financial-modal)), helps more than 60,000 restaurants worldwide fill 1.7 billion seats a year. OpenTable’s world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. [Source link ](https://www.prnasia.com/story/archive/4742443_AE42443_0?rand=89749) ``` This content was prepared by our news partner, Cision PR Newswire. The opinions and the content published on this page are the author’s own and do not necessarily reflect the views of Siam News Network ``` ##### You May Also Like [](https://thailandbusinessnews.net/press-release/hilton-hotels-across-malaysia-illuminate-the-season-with-lunar-radiance-a-curated-mooncake-collection-celebrating-heritage-and-design/) ![Hilton Hotels Across Malaysia Illuminate the Season with "Lunar Radiance", A Curated Mooncake Collection Celebrating Heritage and Design](https://i0.wp.com/r2.thailandbusinessnews.net/2025/08/Lunar_Radiance_Media_Activation.jpg?resize=260%2C140&ssl=1 "Hilton Hotels Across Malaysia Illuminate the Season with "Lunar Radiance", A Curated Mooncake Collection Celebrating Heritage and Design") - [Press Release](https://thailandbusinessnews.net/category/press-release/) ## Hilton Hotels Across Malaysia Illuminate the Season with "Lunar Radiance", A Curated Mooncake Collection Celebrating Heritage and Design Available at nine Hilton properties nationwide with early bird offers from now… - [CISION PRNewswire](https://thailandbusinessnews.net/author/cision/ "View all posts by CISION PRNewswire") - August 5, 2025 [](https://thailandbusinessnews.net/press-release/ssc-strengthens-middle-east-business-with-saudi-arabia-office/) ![SS&C Strengthens Middle East Business with Saudi Arabia Office](https://i0.wp.com/r2.thailandbusinessnews.net/2025/04/SSC_Logo.jpg?resize=260%2C140&ssl=1 "SS&C Strengthens Middle East Business with Saudi Arabia Office") - [Business](https://thailandbusinessnews.net/category/business/) - [Press Release](https://thailandbusinessnews.net/category/press-release/) ## SS&C Strengthens Middle East Business with Saudi Arabia Office WINDSOR, Conn., April 7, 2025 /PRNewswire/ — SS&C Technologies Holdings, Inc. 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